SHIPPING & RETURNS
SHIPPING POLICY
Clients who pick up their order from Timber & Pine are responsible for the handling, safe-transport, and care of furniture including loading and unloading, the packing/wrapping of the product, as well as any necessary assembly or disassembly. Timber & Pine assumes no responsibility for any injuries sustained or damage done to a product while being picked up by a client. It is the responsibility of the customer to bring the necessary manpower to load the furniture into their vehicles.
If a customer picks up an order(s), it is the responsibility of the customer to thoroughly inspect all the furniture on the order(s) before loading the furniture. When the order leaves Timber & Pine's location, it is assumed that the piece of furniture was received in good condition.
​
Delivery
Timber & Pine may provide delivery & shipping services for an additional charge.
Timber & Pine will do its utmost to ensure safe handling and transport of its product. Timber & Pine will not bring the product into a customer’s home – the delivery is considered a curbside delivery. Upon prearranged special circumstances, if the product is needed to be brought into the client’s home, Timber & Pine is not responsible of moving any of the clients’ furniture/possessions or if any damage is incurred.
Timber & Pine is not responsible if the furniture does not fit inside the house. It is the responsibility of the client to measure in advance and ensure that everything will fit. We can provide our advice on whether an item can fit, but it is still the client’s responsibility. Timber & Pine is to be paid in full even if the furniture does not fit inside the house or room.
RETURN & EXCHANGE POLICY
Refunds
Timber & Pine strives to make all our customers happy, but given the custom nature of our business, refunds are not an option on custom pieces.
Order Cancellation
Due to the custom nature of our business, our items are made to order and therefore cancelling an order for a full or partial refund is not an option.
Reworked Items
If a piece is approved to be brought back for repairs, modifications, re-staining or painting or re-building, full payments for the work are required in advance.